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Customer Reward Points

The Lotioncrafter Customer Rewards Points Program is our way of saying "Thank You" to you, our valued customers. By becoming a registered user on Lotioncrafter's website, you are automatically enrolled in this money saving program. Members earn points on every purchase that can be redeemed for discounts on future orders. Best of all, earning points is easy.

Earn 1 point for every dollar you spend on products in our store!

You can redeem your points at a rate of 20 points equal to one dollar. So if you spend $100 on merchandise in our store, you will get 100 points equal to $5 off your next order!  This equates to a savings of 5% on each order which can be applied as a discount on a future order.

Frequently Asked Questions

How do I view my accumulated points? 

  • Log into your account
  • Your available points total will be displayed.

Do I have to create an account to collect points? 

  • Yes. We know many people have concerns about sharing information with online companies and understand your desire to keep personal information just that, personal. However, our system can only track, assign, and apply points for users who are registered. Rest assured, however, that we do not sell, rent or distribute customer information to any third party.
  • You also need to log into your account to be able to earn or spend your points.

I returned an item. Will points be deducted from my account? 

Yes. The points earned from the purchase of an item are deducted if the product is returned.

How do I redeem points I've earned? 

  • Log into your account.
  • Add items to your cart.
  • Upon checkout, select "Points" as your payment method.
  • Enter the amount of points you want to apply to this order.
  • Click "Submit Order".
  • If you don't have enough points to pay for the entire order, the cart will prompt you for another payment method.
  • Points can not be used to pay shipping or sales tax.
  • Note that in our store, if you cannot collect points for that product, then you also cannot pay for that product with points.

Can I apply points to past orders or an order that's already been submitted?

Points cannot be applied to previous orders or to orders that have already been submitted.  You must select "Pay with Points" as your method of payment first, then process your credit card or PayPal payment.

How do I know how many points I have earned per order?

You will see the total number of points earned on your order receipt.  You can also see this information in your 'orders history' area:

  • Log into your account.
  • Click on "Orders History"
  • Select which order you want to look up.
  • Look at the Subtotal or Discounted Subtotal for that order. 
  • You earn 1 point for every dollar displayed in the Subtotal or Discounted Subtotal

This sounds great!  But what's the "fine print"?

  • Points may only be earned or applied for orders originating from the Lotioncrafter website.
  • Points are awarded based on the subtotal or Discounted Subtotal of an order and are not awarded for freight or sales tax in connection with purchases.
  • Points cannot be used to pay freight or sales tax on a future order.
  • Customer Rewards points have no cash value.
  • Gift Certificates may not be paid for with Customer Reward Points and points may not be redeemed for cash.
  • Customers may choose to apply point discounts to orders during the checkout process. We are unable to apply point discounts to orders after they are submitted.
  • Lotioncrafter reserves the right, at their sole discretion, to terminate the Customer Rewards Program, or add program rules, regulations, terms and conditions, including, but not limited to, imposing time limits and changes in point values, rewards and reward levels without prior notice.
  • Points awarded to one Account holder may not be transferred or used to benefit another customer or party.
  • Points earned on one order cannot be used as a discount on another order placed within 48 hours of the original order. So, points you earn on an order placed today will not be available to use on your next order until 48 hours have passed, nor will those orders be combined.  This is an automated process.  
  • Any evidence of fraud or attempted fraud by or on behalf of a customer shall void all points earned by that customer.
  • Points earned on an order will automatically expire 18 months from the date of the order.

News
08-02-2018
While we have had to discontinue shipping consumer orders of low value to Australia, we are able to accept orders over $1000 AUD as Australia collects the tax on those orders. This applies to all business customers who are registered with the Australian government for tax collection purposes. Please contact us prior to ordering and we'll assist with establishing your account or reenabling a suspended account.

Previous news

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Our Customers Say...
I happened upon Lotioncrafter 3 years ago when my business became an idea. To this day I can't find better prices, variety or customer service. As my business becomes a reality I'll be sure to use Lotioncrafter as a source for my ingredients!
Evelyn Alexander, (15 melbourne)

Your store has everything,
quality, price, fast & honest service!
I am always pleased with everything you have done, very reliable source for my business!
Thank you very much!
Yukiko, (Musashi The Bee)

Jen, you have bailed me out a bunch of times because you are so close:).
I never hesitate to tell anyone about Lotioncrafter for lotion formulating and other specialty items.
Your helpful nature and willingness to share knowledge makes you a hands on, person I turn to for my really tough formulating questions.
Thanks for being there Jen!
Dianne (aka: Bubunza)
Dianne

WOW! How fun to make my own Quality skin care products. I'm financially challenged and I love that I can make a product that sells for $100 for a fraction of that! If you can follow a recipe, than you can follow these instructions.I recommend ordering the scale and paddle mixer, too. They're a time saver. Thank you Lotioncrafter!
Deneen

1/18/2017
Mi testimonio se llama,Muy agradecida.Doy las grasias a las personas que se engargaron que mi primera compra llegara sin problemas y en buen tiempo.Yo tuve la experiencia de encargar este mismo producto en amazon y por alguna rason espere casi dos meses y nada que llego la respuesta fue que el pedido venia de muy lejos con otra compañia asi que cancele y encontre esta muy buena oportunidad y en mi idioma estoy super contenta. Estoy aprendiendo hacer mis cremas por causa de mi dermatitis para cuidar mi piel.Y aqui encuentro muchas cosas que voy a nececitar,Muy agradecida y aqui me quedo,Grasias por su profecionalismo Cariños Luz Hernandez
Luz Hernandez

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