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About Us

Experience and innovation – two words that are perfectly suited to Lotioncrafter.

 
Lotioncrafter LLC was founded by Jennifer (Jenny) Welch in 2002, a natural successor to Caprabella, the popular brand of goat milk soaps, lotions and sundries she started in 1996.
 
Rediscovering a love of chemistry that had been set aside in the pursuits of other business interests, Jenny’s epiphany came when she realized that the right combination of her experience and her interest in cosmetic formulations was embodied in the new company, Lotioncrafter. Proving to be the most suitable platform for launching the new products her formulations produced, Lotioncrafter gave her exposure to the wide and growing audience of small-business cosmetic crafting. The rest, as they say, is history – Lotioncrafter quickly grew to become a watchword for innovative yet affordable cosmetic ingredients ideally suited to the focused markets our clients support.
 
Her initial business career in the highly competitive distribution markets of Chicago and New York established the foundation of Jenny’s belief that effective communication and a consistently high level of customer service are the natural companions of quality products and fair pricing.  Close attention to customer needs, a strong commitment to provide the finest ingredients suited to a wide range of product formulations, and careful tracking of each shipment allows us to provide constant updates for each order. We tailor each shipment to the needs of each customer, make every effort to ship the same day each order is placed, and track all shipments to delivery.
 
Jennifer’s experience in international trade gives her strong insights into the value of intensive customer service and cost effective shipment pricing, while the innovative formulations that lead to our constantly-renewed product offerings arise from her relentless search for improvement. Well-grounded in product formulations, Jennifer’s natural curiosity leads her to investigate new and exciting ingredients perfectly suited to our growing customer base from the hobbyist, to small businesses and large enterprises.  Stringent product testing and a high level of quality control insure our customer orders contain only the finest materials.
 
Operating from our facility on a small island in the far northwest corner of Washington State, Lotioncrafter provides high quality materials that have been rigorously tested in professional laboratory environments at affordable prices designed to support the needs of the personal care industry.

 


News
10-09-2018
Due to a UPS issue beyond our control, UPS is not making pickups or deliveries to Orcas Island today. All UPS shipments scheduled to ship today, will ship on Wednesday, October 10th. We apologize for the inconvenience this may cause!

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Our Customers Say...
This is by far the most comprehensive and technologically advanced site I have visited. I am very impressed by your product availability and ease of using your website. Can't wait to receive my first order and look forward to working with you in the future.
Janet Fikany, (JanetLand Delectables)

Xanthan gum soft is just simply amazing for skin care, no slimy feel even at high concentrated use.
I have thrown out some of the ones I have acquired in the past.
Lolly

Lotioncrafter is absolutely my favorite supplier. They have one of the most extensive collections of ingredients around. And I have not found anyone else who can even come close to beating their prices or their quality! They also have great shipping. However much I figure shipping is going to cost for my order, it always comes to less than I thought. If I order on Monday night, I get the email telling me my order has shipped Tuesday at 10 am. The order then arrives at my door on Friday. Lotioncrafter orders arrive so much faster and cost less than other suppliers! Which is great for me, as it is so hard for me to wait for my orders to arrive. Lotioncrafter, you're a pleasure to do business with! I couldn't be more pleased with your service.
Bridget Clancy

Great service, great personnel. Jen is wonderfully helpful with great products as well. Very recommended!
Helena, (Aromatherapist)

This is a company that takes its business seriously. I had a question about a raw material that I was unfamiliar with and Jen addressed the issue with courtesy, efficiency, and expertise. I have been impressed enough to confidently buy any product offered knowing that they have already addressed any issues a consumer might have. Lotioncrafter is to be the first site I search for desired materials. Thank you, Jen.
Laura F.

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Copyright © 2002-2018 Lotioncrafter® LLC. All Rights Reserved. 48 Hope Lane, Eastsound, WA 98245 Tel: 360-376-8008 Fax: 360-376-1409


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